Downtown Dallas, Inc. Field Operations Teams Provide Enhanced Services and Don New Look for Increased Visibility

Downtown Dallas, Inc. (DDI) is proud to announce a recommitment to our Field Operations services, continuing to emphasize our priority on a “Safe and Clean” Downtown Dallas.  Efforts include an enhanced safety and security program comprised of improved visibility, response, and coverage, as well as more robust cleaning, maintenance, and homeless outreach services.  This strengthening of DDI Field Operations is aimed to best serve you, Downtown’s workforce, residents, and visitors.  

Public Safety is always our first priority

In 2004, DDI launched the Downtown Safety Patrol to supplement as additional “eyes and ears” for local law enforcement partners, serve as a friendly face of security Downtown, and be a resource for the Downtown community. Over the past 16 years, the team has contributed countless hours and efforts on the front lines to positively influence the Downtown experience daily, including over 90,000 hours of proactive security patrols annually.

Like any long-standing program, after evaluation, listening, and understanding Downtown’s current needs, DDI recognized an opportunity to reinforce our priority on a safe and clean Downtown under the leadership of DDI’s Senior Director of Public Safety, Albert Sanchez, whose experience includes 10 years and sergeant rank with the Dallas Police Department. As of October 15, 2020, the now-renamed Downtown Dallas, Inc. Security team (formerly Downtown Safety Patrol) has been staffed to its highest levels to date, graduating a new class of 10 additional officers earlier this month, and recruiting for another to be in training next month, to bring the total number of officers Downtown to 55.  Officers will also be more visible, dawning new royal blue uniforms, brightly wrapped and lit micro-vehicles (gem cars, T-3s, and bikes), and strategically placed security stations will be visible in Downtown parks.

The DDI Security team training program is robust, resulting in highly trained, licensed security officers. The officers complete a Texas DPS required certification course in addition to a DDI-designed training program that includes expert-led courses in situational awareness, de-escalation training, crisis intervention, mental health and substance abuse, and DPD led law-enforcement.  In addition, VisitDallas assists with hospitality training, along with customer service and Downtown culture curricula.

Mr. Sanchez stated, “Increasing the number of DDI Security officers to historic levels and enhancing our team’s professional appearance will significantly expand our visibility and position us to create a Downtown ‘where all feel welcomed and inspired to dream big,’ which is the mission-driving statement our team has adopted.”

In addition to regular patrol seven days per week in every area of Downtown, DDI Security responds to calls for assistance directly to dispatch and alerts submitted in our See Say Nowapp and by text. The team is also available to provide courtesy walks during hours of operation. To provide additional security to our Downtown parks, officers proactively patrol each park greeting visitors and reminding everyone of the park rules.

A Safe and CLEAN Downtown

At Downtown Dallas, Inc., we work every day to improve the quality of life for everyone in Downtown Dallas, and that means keeping our streets maintained to the highest of standards.

DDI also funds the Downtown Clean Team, a group of 17 full-time employees dedicated seven days a week to keep the Downtown streets and sidewalks clean by picking up litter, maintaining the parks, removing graffiti, and assisting with many public improvement projects in Downtown Dallas. In 2020, the Clean Team expanded not only the number of employees but also hours of operations, allowing more hours of service since the program was created.  And since the pandemic began, the Clean Team has enhanced the aforementioned services and now sanitizes high-touch items in the public space and parks such as tables, benches, playgrounds, and trash receptacles.

DDI has recently doubled our power washing efforts. This enhancement will ensure roughly 500,000 square feet of sidewalks are washed monthly. Power washing services are provided throughout Downtown with a focus on pedestrian corridors and parks.

With the addition of new public spaces and parks, the Clean Team plays a vital and essential role ensuring all spaces are clean, well maintained, and welcoming to all users.  

As part of our enhanced services, you will now see the Clean Team out and about in brand new green polo shirts, brightly colored trucks, litter vacuums, GEM cars, and push carts to enhance their visibility. 

Homeless Outreach

The mission of our homeless outreach program is to be a steward of Downtown Dallas by implementing a strategic and innovative approach to street outreach, in combination with supporting the homeless solutions community in their efforts to end homelessness.  Developed from a pilot program two years ago, DDI’s program focuses on consistent quality engagement to relate to homeless individuals, then refer those individuals, based on specific needs, to applicable service providers for long-term solutions. 

Our entire Homeless Outreach team can be found throughout Downtown, engaging with the homeless population in purple polo shirts and a branded purple GEM car.

The team is comprised of an Outreach Manager, Outreach Coordinator, and a Street Outreach Specialist.   They are skilled conversationalists with a passion for identifying root causes and building a roadmap out of homelessness for each individual. Through DDI’s program, the team is on track to engage in over 5,000 hours of street outreach annually.

Thanks to the collaboration with the City of Dallas Office of Homeless Solutions and many other partner organizations listed below, we have been able to have a positive impact. 


  • UT Southwestern Department of Family and Community Medicine – intern program dedicated to building sustainable and innovative programs within DDI’s Street Outreach Program
    • The Cardboard Project – collaboration to close the digital divide among the unsheltered homeless and scale virtual street outreach. They provide professional emails and virtual voicemails to help our homeless friends gain employment and other services.
    • The Bridge – created a Fellowship program that provides homeless individuals in the transition unit at The Bridge an opportunity to join the DDI Street Outreach Team. The Fellow’s role on the street outreach team is to use his/her personal testimony to connect and encourage the unsheltered homeless to seek resources that ultimately will end their homelessness.  
    • Homeward Bound Reunification Program – DDI funded program connecting unsheltered homeless individuals to a stable support system via the purchase of Greyhound Bus tickets

“A clean and safe Downtown is the foundation of a strong core,” said Kourtny Garrett, President & CEO of Downtown Dallas, Inc.  “DDI’s further investment in these programs is a direct result of the continued growth of Downtown over the last decade-plus, and I’m proud of our ability to remain nimble and respond to immediate as well as future needs.”

How to Reach Us

You can report incidents through the See Say Now app, by texting a report to 972.440.1995, or by calling the dispatch number for DDI Security and Clean Team at 214.741.1151.

Hours of Operation:

DDI Security

Daily 6:30 a.m. – 11:00 p.m.

Clean Team

Daily 6:30 a.m. – 9:00 p.m.

Homeless Outreach

M-F 8:00 a.m. – 5:00 p.m.

Sunday 10:00 a.m. – 6:00 p.m.

Feedback is welcome! Email us at with questions or feedback.

Public Safety Plans for the Days Ahead

October 28, 2020

DDI is working closely with law enforcement, private security directors and neighborhood partners to prepare for potential unrest tied to the national election. We are unaware of any credible threats and local officials predict a peaceful election in Dallas. DDI will deliver accurate, real-time information and advocate for the highest levels of safety for all in our community. I am sharing with you an overview of information and guidance we have to date*:

  • The Dallas Police Department is working with state, local and federal partners to support election site security and accessibility.
  • All sworn Dallas Police personnel will be required to be in uniform and maintain a constant state of equipment readiness during the election period in case the need for an immediate response emerges. Response and Mobile Field Force Teams have been identified and are refining their training.
  • The City of Dallas will activate the Emergency Operations Center (EOC).
  • As a supplemental resource, we will increase the number of DDI Security officers per shift before, during and after Election Day and will be in constant contact with law enforcement. We will also continue the enhanced ENP (off-duty Dallas Police) program implemented last month and the DDI Clean Team will operate at maximum staffing.  
  • DDI will also continue providing real-time emergency response alerts via the DERT (Downtown Emergency Response Team) system, social media and emails, and collaborating with neighborhood and district organizations in and around Downtown.  Please continue to utilize our dispatch at 214-741-1151 or the See Say Now app (on Android and iPhone) to report safety or maintenance issues to our field teams.
  • If you are implementing preparedness strategies for your building/property, please share those plans with Martin Cramer,, so we can best coordinate all of our resources.

Many of you are understandably concerned about protecting your property, businesses, and employees. We encourage you to remain attuned to accurate information and have resources ready for activation. We do not want to create a perception of an “unsafe Downtown” by prematurely boarding or barricading property.  We have worked so hard to reopen Downtown, maintain confidence in the market, ensure safety for our community, and allow the heart of our city to be the epicenter of peaceful public discourse for all. We can all continue to cultivate a positive environment. 

To that end, you may have seen DDI’s recent “We Are Downtown” campaign, including pole banners, window graphics, and social media promotion, encouraging support of our businesses and inspiring community pride. Additional window graphics and signage are in production as we speak. We encourage you to work with our team to help spread this message.

All DDI management will continue to be active 24/7, communicating with law enforcement and private security, and remaining available to answer stakeholder calls immediately. 

We can’t predict the future, but we can influence the outcome by being alert, prepared, and positive.

Thank you for your continued dedication to Downtown Dallas.

Together, We are Downtown.

*This message contains information that has been confirmed as of 10/28/2020.  Please stay tuned to our communication channels for updates.

Live Like A Local: The Best of the Dallas Farmers Market

By Downtown Dallas, Inc.

The Dallas Farmers Market is the best spot in the city to visit if you’re looking for locally-grown produce, artisanal foods, and expertly made crafts. While you’re at it, be sure to visit The Shed, an open-air pavilion where you can shop from regional vendors who grow, raise, make, and produce food! We invite you to Live Like a Local and explore all the Dallas Farmers Market has to offer.


8 Cloves

Visit for a delicious taste of India! They offer organic Indian cuisine with both vegan and non-vegan options. 

American Butchers

Named as The Best Butcher Shop in The Best of Big D 2018, American Butchers is a must stop if you find yourself in the DFM. Veteran owned, the husband and wife duo source their meat from Nebraska ranching and farming families. From steaks, pork chops, to lamb, their meat is always served fresh and hand-cut to your desired thickness.  


Take a trip to Naples, Italy with their authentic Neapolitan pizzas! With techniques true to brick oven pizza making, they also have vegetarian and vegan-friendly options. 

Beyond The Butchers

An extension of American Butchers, Beyond the Butchers serves as a shop and a restaurant in one offering the ultimate farm and ranch to table dining experience. They specialize in comfort foods your way- also feature Burgers Beer + Brats. Oh, and did we mention you can Build Your Own Burger? 

Cajun Tailgators

Known as the “best-kept secret” at DFM, their delicious and authentic cajun cuisine is one that should not be missed when visiting. 

Chelles Macarons

This is for all the sweet tooths out there. Chelles Macarons brings a unique twist of the classic French dessert to the heart of Dallas!

Doc Popcorn

From Triple White Cheddar to Hoppin’ Jalapeño to Caramel Bliss, Doc Popcorn serves the most unique and yummy popcorn on the planet. And lucky for you, it’s available at DFM!

El Mero Mero

Known for serving the best tamales in Dallas since 1984, El Mero Mero uses only the highest quality ingredients found at DFM. Their tacos are also a must-try! 

 Hurdy Gurdy

New to the DFM, think of this place as your second home! A  welcoming place to bring friends and meet new ones. With food and drink carefully thought out to encourage sharing and conversation, you’ll feel right at home. 

Juice Babe

Being built on the concept that food is medicine, Juice Babe offers consumers a fresh new approach to “eating-good” and in turn, feeling great!


Ka-Tip Thai Street Food has one goal, and that’s to take their customers on a “Quick Trip to Thailand!” Adding a true cultural experience to the Dallas community through the cuisine, their 100% authentic thai food will have you going back for more. 

Market Provisions Co.

Find your morning coffee or everything for a farm-to-table meal. You’ll find fresh meats, produce, specialty foods and even grab-n-go food – all from local farmers and artisans! Support small businesses and check out goods from local producers and artisans. 


A Vietnamese Fusion Truck serving up banh mi, Vietnamese tacos, and much more! Made from scratch, using the best ingredients, Nammi is a must-try.

Palmieri Cafe

Founder/Owner Corrado Palmieri, a Southern Italian from the province of Lecce, moved to Dallas from Italy with one mission: to open an Italian Coffee Shop & Bakery made from fresh, authentic & natural ingredients.

Rex’s Seafood and Market

Sourcing fresh seafood from fishermen around the globe, Rex’s serves the best seafood you’ll find at DFM!

Scardello Artisan Cheese

Embracing themselves as “Cheese Enthusiasts,” Scardello provides high-quality, cut-to-order cheese. With cheese from Texas and across the nation, Scardello is the place to visit for authentic, fresh cheese.


Serving NOLA-style shaved ice and natural syrup, SNO is the perfect place to treat yo’ self! With many flavors to choose from, SNO adds a Mexican twist to their frozen treats that you can only get at DFM.

Taqueria La Ventana

Handmade tortillas, fresh meats, and cold margaritas. What more could you ask for? This funky, fast-casual taqueria offers everyday, authentic Mexico City street food that you can’t miss out on. 

The 2nd Tap

A unique beer bar/taproom offering products from breweries locally and nationally. Instead of only serving the brewery’s new and seasonal beers, they decided to do something different and make the full lineup available on tap. 

Caribbean Cabana

Dubbed as Best Caribbean Food in The Best of Big D 2018, this is a place you do not want to miss out on. The cuisine and freshly made juices will make you feel like you’re right in Trinidad! 


Abundantly Aromatic

Local and all-natural, their soaps, candles, skin & hair care products will have you coming back for more.  


Dubbed as the greatest gift store for yourself, Bullzerk ranges from shirts repping Dallas Districts to celebrity wrapped vigil candles. Yup, vigil candles.  Go check it out for yourself! 

Folklore & Tradition

A beautiful selection of Mexican Traditional tops, embroidery, dresses, jewelry, handbags & accessories all 100% handmade by Mexican and Guatemalan Artisans. Oh, and don’t expect to leave without owner Mariola Cabria telling you where your piece came from and who made it! 

K.A. Classics

A combination of wearable creativity & culture, K.A. Classics is all about delivering women’s style and comfort inspired by the modern muse. The thoughtfully designed and textured rich styles for every day is made to give her all the feels at an affordable price.

Lone Chimney Mercantile

Find one-of-a-kind photography, furniture, artwork, accessories, and decor, all with a love for Dallas and a tinge of sass. Featuring over 300 bold and colorful images from Dallas, Austin, Waco, Houston, Oklahoma, and other popular hot spots!

Nikki Smith Designs

Designs that focus on quality, fun, and versatility, Nikki Smith Designs offers modern jewelry for clients that appreciate the power of accessorizing. All pieces are designed and crafted using quality materials, making it the perfect gift to yourself or others.

San Miguel’s Exporta

Discover handcrafted Mexican imports straight from San Miguel de Allende. Their high-quality tapestries, pottery, and gift items never disappoint. 

Simply Irresistible

From bedding to tableware, jewelry to ensembles, the goods are a reflection of not just what’s trending, but of what’s timeless. You’ll find seasonal decor, hand-lettered and drawn signs, greeting cards, T-shirts, and even kitchen towels from Whiski Designs.

Texas Goods Co.

With a passion for “uncommon” in decorating and style, Texas Goods Co. offers European Antiques and Rustic-Chic “Rustique” decor. You’ll find unique accent pieces, accessories, & fun gifts!

Whiski Designs

Ranging from tees, stickers, to cards, and more,  their hand-lettered and drawn designs reflect Texas culture with a side of sass and attitude!




Don’t see your favorite place at the Dallas Farmers Market?  Let us know (

Surrounding Dallas neighborhoods for more options – 

For a full list of Downtown businesses, visit our website.