Learn More About Safety Patrol & Clean Team

At Downtown Dallas, Inc. (DDI), we work every day to improve quality of life for workers, visitors, and residents, which includes making sure the Downtown area remains one of the safest in the city. That’s why we work directly with the Dallas Police Department, DART Police, Downtown Security Directors Association, and other public safety organizations to address public safety issues and coordinate efforts. In fact, we contribute more than $2.4 million annually to public safety programs.

The Downtown Dallas, Inc. Safety Committee is comprised of Downtown stakeholders who have a passion for addressing public safety and quality-of-life issues, as well as improving the public perception of safety in the Downtown area.All of our safety efforts, including the Downtown Safety Patrol, are run from our operations center that was generously donated by AT&T.

Downtown Safety Patrol Offices

Dispatch Contact: 214.741.1151


Sunday – Thursday: 6:30 a.m. – 11:00 p.m.

Friday & Saturday: 6:30 a.m. – midnight

Our safety programs include:

Downtown Safety Patrol

DDI funds the Downtown Safety Patrol, adding approximately 45 officers to the streets of Downtown who provide extra eyes and ears for the Dallas Police Department.

Downtown Dallas “See Say Now” App

DDI sponsors this free app that enables users to safely and securely communicate with Safety Patrol and Clean Team for non-emergency issues, providing real-time information on concerns or issues, and is an extension of efforts of Safety Patrol and Clean Team. With the See Say Now app, Downtown has a simple way to anonymously report safety or cleanliness concerns instantaneously through a smart phone. The See Say Now app empowers people to take an active role in keeping their community clean and safe by reporting what they see.



Dallas Emergency Response Team

We partner with the City and Dallas Police to provide the Dallas Emergency Response Team, established in 2001, to prepare, respond and recover from any critical incident happening in Downtown Dallas, with many important services including a Downtown Emergency Contact database, Dallas Alert Messaging System, and annual Public Private Partnership Symposium.

Downtown Camera System

The Dallas Police Department monitors 90 cameras in the Downtown Dallas area provided by DDI. The camera system has made a significant impact on crime and provides the Dallas Police Department with the ability to monitor events and protests.

Ordinance Enhancement and Enforcement Advocacy

At Downtown Dallas, Inc., we advocate at the local, state and national levels for public policy changes that positively affect public safety. These initiatives include elevating the punishment for Burglary of a Motor Vehicle from a misdemeanor to a felony and enhancing the Downtown Panhandling Ordinance.

Public Safety Equipment

Each year, Downtown Dallas, Inc. purchases equipment for the Dallas Police Department, DART Police, and Downtown Safety Patrol to ensure that our public safety partners have the best resources available.

Clean Team

At Downtown Dallas, Inc., we work every day to improve the quality of life for everyone in Downtown Dallas, and that means keeping our streets maintained to the highest of standards.

That’s why we fund the Downtown Clean Team, a group of 12 full-time employees, dedicated seven days a week to keeping the Downtown streets and sidewalks clean by picking up litter, removing graffiti, and assisting with many public improvement projects in Downtown Dallas.

As DDI’s second-largest program, the Clean Team removes more than 3,000 pieces of graffiti from public spaces and more than 3,000 cubic yards of litter from Downtown streets each year. That’s roughly 20 tractor-trailer loads of trash. That means they collect up to 3 pickup trucks of trash every day!

While two Clean Team members focus on Main Street Garden, Pegasus Plaza, and Belo Garden, the Clean Team also supports special events and initiatives throughout Downtown.

Other Clean Team programs include:

  •      Mowing and weed removal
  •      Tree planting, pruning and fertilization
  •      Tree well repairs and maintenance
  •      High-pressure sidewalk washing
  •      Bench and bike rack repair and cleaning
  •      Trash container repairs and replacements


Monday-Wednesday: 8:00 a.m. – 5:00 p.m.

Thursday – Sunday: 8:00 a.m. – 7:00 p.m.

Parks Personnel Monday-Sunday: 8:00 a.m. – 7:00 p.m.


DDI participates in the beautification of Downtown by making visual improvements to the landscaping, public right of way, and other special projects.  DDI strives to keep Downtown clean and an enjoyable environment for urban life.

Examples of 2018 projects:

We recently, in conjunction with landscape architects Bella Firma, worked with Dallas Fire and Rescue Station #18 to create lasting landscape improvements.  These improvements are enjoyed not only by the firefighters, but also by the public patrons of Downtown.

Parks are an important part of Downtown.  They give a sense of community and a place for residents and visitors to enjoy.  When a tree needs replacing at one of the parks, DDI works with the City of Dallas Park and Recreation Department to source and plant a tree, as well as remove pavers that border the tree space.

Overgrown trees are often a hazard for vehicular traffic.  DDI improves the quality of urban life by utilizing fertilization practices and maintaining the trees around Downtown. DDI contracted with Bartlett Tree Experts to prune seventeen bald cypress trees by removing all dead, diseased, and broken  branches, and raising lower branches to a height of 10-14’ to improve clearance over the street.

DDI coordinates public improvement projects, like the Reunion Sign Bed on Houston Street, with the City of Dallas Park and Recreation Department.  In coordination with a landscape contractor, DDI removed existing weeds, shrubs, and debris.  Next, we planted a tree, amended the soil, planted new sod, shrubs, groundcover, and topped with mulch.

Unbranded, Downtown’s Holiday Pop Up Shop Opens in Downtown Dallas on November 29th

For the fourth consecutive year, Unbranded – an innovative Downtown holiday pop-up retail experience – will return in 2018 in the heart of the city. As in years past, Unbranded will provide free retail and event space to a curated group of entrepreneurs, designers, photographers, artists, chefs, and more. The holiday pop-up shop features eight to ten different brands each week, so there is always something new for your holiday shopping!

Unbranded 2018 is again located in the historic Dallas Power & Light Building at 1508 Commerce Street. It will be open for business Thursdays through Saturdays from November 29th through December 22nd, 11:00 a.m. – 7:00 p.m. Each week, there will be rotating vendors, a complimentary gift-wrapping lounge, super-fast internet connectivity provided by AT&T Internet and AT&T Business Wi-Fi, coffee from Flying Horse Cafe, drinks, crafts and workshops, and more!

Featured vendors:

NOVEMBER 29 – DECEMBER 1 Major Necessity Boutique, Gaston Made, Lemon-Aid, Valerie Morgan Designs, Once Kids, Worthington Corners, GypsyHouse Mobile Boutique, Playground Couture

DECEMBER 6-8 NHCO Botanical, Art of Wor, By Way of Dallas, Boulevard East, OETL.CO, Postcode Apparel, Simon Grey Designs, Maya X Kiwi

DECEMBER 13-15 Brightly, Keeka Collection, Esperos, Nikki Smith Designs, Pressed Flower Crafts, The Kayes, Accessory Park, Big Heart Candles

DECEMBER 20-22  B.FREEDOM, Mafe Designs, Thistle and Ore, Viv Jordan Studio, beroep tech, HiRuna Designs, Rakkasan Tea Company, SAAP Lao Kitchen, Local Menace

***Links to all the vendors at www.weareunbranded.com

Unbranded gives Downtown residents, workers, and visitors a one-stop pop-up shopping experience for the holidays. Everything from jewelry and leather goods to clothing and children’s gifts. We hope you’ll join us for the shopping fun in one of the most unique stores you’ll ever stop in for holiday gifts!

About Unbranded

Unbranded is a retail and event experiment, providing free space to entrepreneurs, artists, photographers, chefs, and more. It was founded in 2014 by Bryan DeLuca and Matt Alexander and is now operated by Downtown Dallas, Inc. For more information, visit http://www.weareunbranded.com